Terms & Privacy
General Terms and Conditions for the Rahalati Plus Platform
1. Platform Definition
Rahalati Plus is an electronic platform specialized in displaying tourism services and connecting users with travel and tourism agencies and service providers related to the travel and entertainment sector.
2. Acceptance of Terms
By using the platform or creating an account on it, you acknowledge your full agreement to all terms and conditions stated in this agreement.
3. Nature of Platform Services
The platform acts only as an electronic intermediary. Rahalati Plus is not a direct party to contracts or agreements between users and travel agencies or service providers. All published services, offers, and prices are the responsibility of their publishers.
4. User Responsibility
The user is obligated to: Provide correct and accurate information. Not use the platform in any illegal or fraudulent activity. Verify the details of trips and services before paying or booking. Maintain the confidentiality of their account data.
5. Responsibility of Agencies and Service Providers
Agencies and service providers bear full responsibility for: The accuracy of published information and offers. Implementing the agreed-upon services. Respecting applicable laws and regulations. Handling customer complaints related to their services.
6. Disclaimer
Rahalati Plus disclaims responsibility for: Any fraud, deception, or misleading activities. Cancellation of trips or changing of schedules. Financial or moral losses resulting from dealing with agencies. Visa or administrative document issues. Technical malfunctions or temporary service interruptions. Full legal responsibility remains with the service provider.
7. Payments and Transactions
The platform may provide electronic payment methods to facilitate operations only. The platform is not responsible for financial disputes resulting from third-party services. The user is responsible for reviewing payment details before completing any transaction.
8. Content and Advertisements
The platform has the right to delete or modify any content that violates the law or public morals. It is prohibited to publish misleading, fake, or offensive information. The platform reserves the right to reject any advertisement or offer without giving reasons.
9. Account Suspension
The platform has the right to suspend or delete any account that: Is proven to be involved in fraud or misuse. Violates platform terms. Causes harm to users or the platform's reputation.
10. Intellectual Property
All logos, designs, and content of Rahalati Plus are protected by intellectual property rights, and may not be used or copied without prior permission.
11. Amendments
The platform reserves the right to amend these terms and conditions at any time. Continued use of the site constitutes implicit acceptance of the new amendments.
12. Applicable Law
This agreement is subject to the applicable laws of Algeria. Algerian judicial authorities have jurisdiction to look into any dispute related to the use of the platform.
Information Collection
The platform may collect some information such as: Name, Email, Phone Number, Booking and payment information. This is to improve services and facilitate the use of the platform.
Data Protection
Rahalati Plus is committed to taking appropriate security measures to protect users' data and not sharing it with any unauthorized party, except in accordance with the law.
Use of Information
Information is used for: Managing accounts and bookings. Communicating with users. Improving user experience. Sending notifications and offers upon user consent.
Cookies
The platform may use cookies to improve performance and user experience.
Data Sharing
User data is not sold, but may be shared with: Payment service providers. Agencies and service providers related to the booking. Official authorities upon legal request.
Refund and Cancellation Policy
Cancellations and refunds are subject to the terms of the agency or service provider. Rahalati Plus is not responsible for the agency's refusal to refund. In the event of a dispute, the user can file a complaint with the platform's administration to study it and take appropriate action.
Tourism Agencies Agreement
Upon registering on the platform, the agency is obligated to: Provide correct legal information. Not publish fake or misleading offers. Respect customers' rights. Bear full responsibility for the services provided. The platform has the right to suspend or delete the account of any violating agency without prior notice.
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